Privacy Policy


Welcome to our Privacy Policy, which helps you to make informed decisions about your relationship with us, so please read it carefully.


Thanks for visiting and using The Families of Character (“Families of Character”, “we”, “us”, “our”). Families of Character needs to collect some information about you, and this Privacy Policy is where we describe the information we collect, what we do with it, and how you can manage and control the use of your information. By using or interacting with our products and this website, you are entering into a binding contract with us and consenting to the use of your information as explained in this Privacy Policy. If you don’t agree with these terms, then please don’t use the Service. This Privacy Policy applies to the Site and all products and services offered by Families of Character.

Personal identification information

We may collect, store and use personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to any service, read or respond to a blog on our Site, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, username, password, name, email address, gender, date of birth, organization information, country, mailing address, phone number, and credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.

You may integrate your Families of Character account with third party services, such as Facebook or other third party services. If you do, you authorize us to collect your authentication information, such as your username, encrypted access credentials, and other information that may be available on or through your Facebook account, including your name, profile picture, country, hometown, e-mail address, date of birth, gender, friends’ names and profile pictures and networks. We may receive, use, store and share such information described above, including information made publically available on or through your account in accordance with this Privacy Policy.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer, and technical information about a User’s means of connection to our Site, such as the operating system and the Internet service provider’s utilized and other similar information.

Web browser cookies & other technologies

We may use cookies or other files for essential operations, performance, functional, targeting and advertising purposes. For example, the cookies may be used to enhance a User’s experience and perform functions essential to the operation of the site and our services, track site usage and trends, provide advertising on the service, and improve the same. We may also allow our partners to place or recognize cookies for purposes described herein. A user may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent; however, we note that some parts of the Site may not function properly.

How we use collected information

We may collect and use Users’ personal information for the following purposes:

• To improve customer service

Information Users provide helps us respond to your customer service requests and support needs more efficiently.

• To improve our Site

We may use feedback you provide to personalize and improve your experience with our products and services.

• To process payments

We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

• To run a promotion, contest, survey or other Site feature

To send Users’ information they agreed to receive about topics we think will be of interest to them.

• To send periodic emails

We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.


We adopt commercially reasonable data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. We cannot, however, ensure or warrant the security of any information you transmit to the Website and you do so entirely at your own risk. Our Site, through our third party vendor, is also in compliance with PCI standards for payment processing in order to create as secure of an environment as possible for Users. You should choose a strong password, limit access to your computer, and sign off when not using your account. While we take reasonable data protection precautions, no security measures are completely secure, and we do not guarantee the security of user information at any time. Please note that this security disclosure is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our security safeguards, and use of the Internet carries certain inherent risks.

Please notify us immediately if you think there has been any unauthorized use of your password or account, by emailing us at [].

We may display advertisements from third parties and other content with links to third party websites. We cannot control or be held responsible for third parties’ privacy practices and content. Please read their privacy policies to find out how they collect and process your personal information.

Sharing your personal information

We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission. We also share your information to investigate fraud, to comply with credit reporting laws and credit card association rules, or as required by law for law enforcement purposes.

We use third party service providers such as credit card processors and possibly other delivery services to assist us in fulfilling your order. These companies use your information to authorize payment and to deliver your order to you. Refer to our vendor’s Privacy Policy for further information. Families of Character is not responsible for the Privacy Policy or the actions or omissions of third party vendors, and by using our site you agree to hold us harmless for any action or omission of our third party vendors.

Changes to this Privacy Policy

We have the discretion to update this Privacy Policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.

Do Not Track

Do-Not-Track, Interest-Based Advertising, Remarketing, and Dynamic Ad Serving


We try to honor any Do-Not-Track signals you send through your web browser when visiting our website. However, please read the following important information about “Interest-Based Advertising,” “Remarketing,” and “Dynamic Ad Serving” so that you understand the type of tracking that may be done by third party vendors when you visit our site and how you can opt out of such tracking.

Interest-Based Advertising

When you visit our website, you may view advertisements posted on the site by Google or other companies. These advertising companies may collect information about you while you are visiting this website and other websites. They may use this data to show you advertisements on this website and elsewhere on the Internet about products and services you might like. This website does not collect the information or control the content of the advertisements that you will see. You may be able to opt out of such advertising. To find out more about Google privacy policies and its DoubleClick DART cookie used to generate interest-based advertising, go to

Protect My Choices

If you are using Internet Explorer, Mozilla Firefox, or Google Chrome browsers, you may wish to install the “Protect My Choices” browser extensions that are designed to help you keep your opt-out preferences. To learn more, go to


This website may use a remarketing tag to advertise online. This means that Google and other third-party vendors may show our ads to you on sites across the Internet. These third-party vendors, including Google, may use cookies to serve ads to you based upon your past visits to our website. If you would like to opt out of Google’s use of cookies, you can visit the company’s Ad Preferences Manager at In the alternative, you can opt out of the use of cookies by third-party vendors by going to the Network Advertising Initiative’s opt-out page located at

Dynamic Ad Serving

Our website may use Google’s Dynamic Ad Serving feature. To opt out of interest-based ads by Google, follow Google’s opt-out instructions located at .


This site is not intended for use by children under the age of 18. Families of Character does not knowingly collect or use information of children under the age of 18. Anyone under the age of the 18 may not submit information to this site and anyone found violating this policy will be blocked from the Site.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Correcting your Information

If you need to correct or update your personal information (such as your email address), or if you no longer desire our service, you can let us know by emailing our customer support at or calling 303-773-0600.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Families of Character
6160 S. Syracuse Way, Ste 210
Greenwood Village, CO 80111

Privacy Policy effective date, reflecting any recent changes, is August 15, 2019.