Privacy and terms
Privacy Policy, Data Security, Shipping & Fulfillment, and Terms
Last updated: January 2026
This page explains how Families of Character collects, uses, protects, and fulfills information and orders associated with our programs, resources, events, and digital content.
1. General Privacy Policy
Families of Character respects your privacy and is committed to protecting it through responsible information practices.
Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, mailing address, phone number, and payment-related details when you register, purchase, donate, or contact us.
- Non-Personal Information: Browser type, device information, pages visited, and general usage data collected through cookies or analytics tools.
How We Use Information
We use collected information to:
- Provide programs, products, and services
- Process registrations, donations, and purchases
- Communicate updates, confirmations, and support responses
- Improve our website, offerings, and user experience
- Comply with legal, accounting, or regulatory requirements
Information Sharing
Families of Character does not sell or rent personal information. We may share information only with:
- Trusted service providers (such as payment processors, email platforms, and shipping partners) strictly for operational purposes
- Legal authorities when required to do so by law
Cookies and Tracking Technologies
Our website may use cookies or similar technologies to improve functionality and understand usage trends. You may disable cookies through your browser settings, though some features of the site may not function properly.
2. Data Security Rules and Policy
Families of Character takes reasonable and appropriate measures to protect your personal information.
Security Practices
- Secure payment processing through reputable third-party, PCI-compliant providers as provided by Shopify.com
- Restricted access to personal data by authorized personnel only
- Use of encryption and secure servers where applicable
- Periodic review of data-handling and security practices
Data Retention
Personal information is retained only for as long as necessary to fulfill the purpose for which it was collected or to comply with legal, tax, or reporting obligations.
User Responsibilities
While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. Users are responsible for maintaining the confidentiality of their own account credentials and safeguarding access to their devices.
3. Shipping and Fulfillment Policy
This policy outlines how and when Families of Character delivers products, programs, and services.
Digital Products and Online Programs
- Delivery Method: Email delivery, downloadable content, or access through an online platform
- Fulfillment Timing: Typically within 24–72 hours of purchase, unless otherwise stated on the product page
- Access Issues: If access is not received within the stated timeframe, please contact us through the Families of Character website
Physical Products (If Applicable)
- Order Processing Time: Orders are processed within 3–5 business days
- Shipping Time: Standard shipping generally takes 5–10 business days after processing
- Delays: Shipping times may vary due to holidays, supply constraints, or carrier-related delays
Events, Classes, and Registrations
- Registration confirmations are typically sent immediately or within 24 hours of completion
- Event details, links, or materials are delivered prior to the scheduled event date
Refunds and Cancellations
Refund, cancellation, and exchange policies vary by product, program, or event and are disclosed at the time of purchase or registration.
4. Terms and Conditions
Acknowledgment
By accessing or using the Families of Character website, services, programs, or products, you agree to be bound by these Terms and Conditions, including the Privacy Policy, Data Security Policy, and Shipping and Fulfillment Policy stated above.
If you do not agree with any part of these terms, you may not access or use the Service.
Intellectual Property
All content, materials, logos, text, graphics, and resources provided by Families of Character are the property of Families of Character or its content suppliers and are protected by applicable intellectual property laws. Content may not be reproduced, distributed, or transmitted without prior written permission unless expressly permitted.
Use of Services
You agree to use the Service only for lawful purposes and in a manner consistent with our mission and values. Any misuse, unauthorized reproduction, or harmful activity may result in termination of access.
Links to Other Websites
Our Service may contain links to third-party websites or services that are not owned or controlled by Families of Character. We assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Limitation of Liability
To the fullest extent permitted by law, Families of Character shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your access to or use of the Service.
Disclaimer
The Service is provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied.
Termination
We may terminate or suspend access to the Service immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users or the organization.
Governing Law
These Terms shall be governed and construed in accordance with the laws of the United States and the state in which Families of Character operates, without regard to conflict of law provisions.
5. Changes to These Policies
Families of Character reserves the right to update or modify these policies at any time. Changes will be posted on this page with an updated “Last updated” date.
6. Contact Information
If you have questions about these policies or our practices, please contact us through the Families of Character website.